FAQ

What is your return policy?

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

Return shipping costs are the responsibility of the customer, unless your order arrives damaged, faulty, or incorrect. In those cases, we will cover the return shipping costs.

Once your return has been received, please allow 7–14 business days for your refund to be processed back to your original payment method.

How can I return an item?

To start a return, please email our customer service team at info@luma-belle.com. We will provide you with a return number and clear return instructions.

Please note: return shipping costs are the customer's responsibility unless the item is defective or we made an error with your order.

What are your delivery costs?

We offer free delivery on all orders within Canada.

Do you ship internationally?

At this time, we deliver within Canada only.

How can I track my order?

As soon as your order is shipped, you'll receive a confirmation email with your tracking number, so you can follow your parcel's delivery progress.

What payment methods do you accept?

We accept Visa, Mastercard and Maestro, as well as Apple Pay, Google Pay, and Shop Pay.