FAQ

What is your return policy?

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return. Items must be unworn and unwashed, with all tags attached. For hygiene reasons, underwear, swimwear (including bikinis and swim shorts) and bodysuits can only be returned unworn and unwashed, with the hygiene liner and all tags still attached. Returns of these items that show signs of wear, or where the hygiene liner has been removed, may be refused or refunded only in part.

If your item arrives damaged, faulty, or incorrect, we'll send you a replacement at no cost.

Once your return has been received, please allow 7–14 business days for your refund to be processed back to your original payment method.

How can I return an item?

To start a return, please email our customer service team at info@luma-belle.com. We will provide you with a return number and clear return instructions. Only send your return to the address we email you. Returns sent to the address on the original packaging or to the company or warehouse address on our website cannot be processed or refunded.

Please note: return shipping costs are the customer's responsibility.

What are your delivery costs?

We offer free delivery on all orders within the UK.

Do you ship internationally?

At this time, we deliver within the UK.

How can I track my order?

As soon as your order is shipped, you'll receive a confirmation email with your tracking number, so you can follow your parcel's delivery progress.

What payment methods do you accept?

We accept Visa, Mastercard as well as Apple Pay, Google Pay, and Shop Pay.

Company Information

  • Store name: Luma Belle
  • Company name: JTJ Commerce
  • Company Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
  • Email: info@luma-belle.com
  • Phone: +447402232568
  • Business Hours: Monday through Friday, 8:00 AM – 6:00 PM (GMT-5)

We strive to respond to all inquiries within 24 hours.