FAQ

What is your return policy?

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

If your item arrives damaged, faulty, or incorrect, we'll send you a replacement at no cost.

Once your return has been received, please allow 7–14 business days for your refund to be processed back to your original payment method.

How can I return an item?

To start a return, please email our customer service team at info@luma-belle.com. We will provide you with a return number and clear return instructions.

Please note: return shipping costs are the customer's responsibility.

What are your delivery costs?

We offer free delivery on all orders within the UK.

Do you ship internationally?

At this time, we deliver within the UK.

How can I track my order?

As soon as your order is shipped, you'll receive a confirmation email with your tracking number, so you can follow your parcel's delivery progress.

What payment methods do you accept?

We accept Visa, Mastercard as well as Apple Pay, Google Pay, and Shop Pay.

Company Information

  • Store name: Luma Belle
  • Company name: JTJ Commerce
  • Company Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
  • Email: info@luma-belle.com
  • Phone: +447402232568
  • Business Hours: Monday through Friday, 8:00 AM – 6:00 PM (GMT-5)

We strive to respond to all inquiries within 24 hours.