RETURN & REFUND POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return shipping

For returns due to change of mind or exchange, customers are responsible for return shipping costs.

Eligibility for returns

To be eligible for a return, items must be:

unworn and unwashed
in their original condition
with all tags attached and original packaging

Returns showing signs of wear, use, or damage may be refused.

Damages & issues

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect (wrong color/variant), contact us within 30 days at info@luma-belle.com so we can resolve it.

If the issue is due to an error on our part (incorrect/defective/damaged item), we will cover the return shipping costs.

Exchanges

The quickest way to receive a different item is to:

request a return for the item you have, and
place a new order once your return is approved.

Refunds

Once we receive your return parcel, we'll complete the inspection within 7 business days and process your refund within that timeframe.

After the refund is issued, it typically takes 7–14 business days for the funds to appear on your statement (depending on your bank/card provider). Please note that processing times can vary.

If more than 14 business days have passed since your return was approved and you haven't received your refund, please contact us at info@luma-belle.com.