RETURN & REFUND POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return shipping

For returns due to change of mind or exchange, customers are responsible for return shipping costs.

Only send your return to the return address we provide by email once your return has been approved. Do not send your package to the address on the original packaging or to the company or warehouse address on our website. Returns sent to any address other than the one we provide cannot be processed or refunded.

Order Cancellation

You may cancel your order free of charge within 15 minutes of placing it. To do so, contact us immediately at info@luma-belle.com. After this window, we cannot guarantee that cancellation is still possible, as your order may already have entered processing. If your order has already shipped, you will still receive the package and may use our return policy above.

Eligibility for returns

To be eligible for a return, items must be:

  • unworn and unwashed
  • in their original condition
  • with all tags attached and original packaging

Returns showing signs of wear, use, or damage may be refused.

If your order was purchased as a bundle or set, all items in the bundle must generally be returned together. Individual items from bundles may not be eligible for separate returns.

For hygiene reasons, underwear, swimwear (including bikinis and swim shorts) and bodysuits can only be returned unworn and unwashed, with the hygiene liner and all tags still attached. Returns of these items that show signs of wear, or where the hygiene liner has been removed, may be refused or refunded only in part.

Damages & issues

If you receive a damaged item or an incorrect item, please contact us within 7 days of delivery at info@luma-belle.com. Reports received after this period will not be eligible for a refund or replacement. Please include:

  • Your order number
  • Photos of the damaged or incorrect item
  • A brief description of the issue

If the issue is due to an error on our part (incorrect item shipped, manufacturing defect, or damage in transit), we will arrange a replacement free of charge.

Exchanges

Want a different item? Email info@luma-belle.com with your order number and the item you'd like instead.

Our team will process your exchange and send you the new item once approved. Please note that shipping costs for your replacement item are your responsibility.

Refunds

Once we receive your return parcel, we'll complete the inspection within 7 business days and process your refund within that timeframe.

After the refund is issued, it typically takes 7–14 business days for the funds to appear on your statement (depending on your bank/card provider). Please note that processing times can vary.

If more than 14 business days have passed since your return was approved and you haven't received your refund, please contact us at info@luma-belle.com.

Company Information

  • Store name: Luma Belle
  • Company name: JTJ Commerce
  • Company Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
  • Email: info@luma-belle.com
  • Phone: +1 365 517 4845
  • Business Hours: Monday through Friday, 8:00 AM – 6:00 PM (GMT-5)

We strive to respond to all inquiries within 24 hours.